Boost in Efficiency and Drop in Burnout for National Lender

Challenge

National Lender planned to expand offerings to include consumer credit cards.

In-house legal team was stretched thin between executing requirements for the new product offering and existing initiatives.

Approach

Axiom deployed a former financial services executive and partner-level attorney – with forty years of regulatory experience and an extensive background in payments and consumer credit matters, including knowledge of state and federal regulatory requirements – to provide senior-level legal advice on the credit card launch.

Impact 

• With the Axiom attorney expertly handling the consumer credit card work, the in-house team was able to maintain timely review of advertising materials, delinquency and account service letters, and policies and procedures for existing operations – and make it more efficient.
• he Axiom attorney enabled the in-house team to accomplish all of this – the credit card work, timely reviews of other legal materials, and process improvements for those reviews – while mitigating attorney burnout.
• The Axiom attorney provided deep subject matter experience at a significantly lower cost than competing partner-level counsel from top law firms.