Employment Investigation Costs Slashed in Half for Retailer

Challenge

A big box retailer strikes a volume-based discount with their Outside Counsel to help manage HR complaints and employment investigations. But as the work continues to stream in, their budget depletes, and they look for new ways to save. 

Approach

Axiom provides a talented Spanish-speaking attorney to partner with HR directly. The axiom attorney reviews each complaint, and drafts position statements based on her findings. In addition to 25% cost savings on the law firm hourly rates, Axiom projected each position statement to take only 6 hours compared to the previous 10-hour estimate by the law firm– an increase in speed coupled with a decrease in price.

Impact 

• Speed - Accelerated the turnaround speed for investigations by cutting time-to-completion by approximately 4 hours per position statement
• Quality - By engaging a Spanish speaking attorney, the client no longer needed to rely on additional outside resources for language support
• Cost - Slashed average cost per position statement by 54%